Privacy Policy

This Privacy Policy explains how MCLL ASIA CO., LTD. (‘MCLL Real Estate’, ‘the Firm’, ‘we’, ‘us’, ‘our’) collects and uses personal data when you visit mcllrealestate.com or enquire with us.

The Firm is the data controller responsible for your personal data. MCLL ASIA CO., LTD. (Thai: บริษัท เอ็มซีแอลแอล เอเชีย จำกัด) is a private limited company registered in Thailand under company registration number 0105566071014, with its registered office at 142 Two Pacific Place Building, Rooms 1406–1407, 14th Floor, Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand.

For any question about this policy or your personal data, write to legal@mcllrealestate.com.

We collect only the data we need to respond to you and to operate the site.

When you enquire, through an enquiry form, a property enquiry, or the Sell With Us form, we collect:

• Contact details. Your first name, your last name where you give it, your email address, and your telephone number.

• Your message. The content of your enquiry and the property or service you are interested in.

• Consent records. The date and time of your consent, your IP address, and your browser type, kept as proof of consent.

When you browse the site, we and our analytics provider may collect:

• Usage data. Pages viewed, the page that referred you, an approximate location derived from your IP address, and your device and browser type.

• Cookies and similar technologies. As described in our Cookie Policy.

We do not ask for, or intentionally collect, special categories of personal data, such as data about health, religion, or biometrics.

We use your personal data for the purposes below. For each, we rely on a lawful basis under the Personal Data Protection Act B.E. 2562 (2019) (‘PDPA’) and, for visitors in the European Union, under the General Data Protection Regulation (‘GDPR’).

• To respond to your enquiry. To contact you, answer your questions, and accompany you through a property search or sale. We rely on your consent, and on the steps taken at your request before entering into any agreement.

• To operate and secure the site. To deliver pages, prevent fraud and abuse, monitor for errors, and keep the site available. We rely on our legitimate interest in running a secure, reliable service.

• To measure how the site is used. To understand performance and improve the experience through analytics. We rely on your consent.

• To send you market updates. Only where you have asked us to. We rely on your consent.

• To meet our legal obligations. To comply with applicable law and respond to lawful requests. We rely on compliance with a legal obligation.

We do not sell your personal data, and we do not use it to make automated decisions that have a legal or similarly significant effect on you.

Where we rely on your consent, you may withdraw it at any time. You can change your cookie choices through the consent banner, and you can withdraw any other consent by writing to legal@mcllrealestate.com.

Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.

We share personal data only with the service providers that help us run the site and respond to you. Each acts on our instructions under a written agreement, and none is permitted to use your data for its own purposes.

• Pipedrive. Customer-relationship management, to record and follow up on your enquiry.

• Resend. Delivery of transactional email, such as our reply to you.

• Cloudflare. Hosting, content delivery, security (including the Turnstile check that guards our forms), and cookieless performance measurement.

• Neon. The database in which site content and enquiries are stored. Hosted in Singapore.

• PostHog. Privacy-minded analytics, used only with your consent.

• Sentry. Error monitoring that helps us find and fix faults. Server-side error reports run as part of keeping the site secure and available; browser-side reporting runs only with your analytics consent.

• Cloudflare Workers AI. Machine translation used to prepare draft translations of our content. We do not send your enquiry messages to this service.

We may also disclose personal data where the law requires it, or to establish, exercise, or defend legal claims.

Your data is held with service providers in more than one country. The website’s database is hosted in Singapore. Our analytics and error-monitoring providers are in the European Union, and the providers that deliver our email and serve the site operate from the United States. The Firm is based in Thailand, so your data is accessed from, and may be transferred to, Thailand.

Singapore and Thailand are not the subject of a European Commission adequacy decision. Whenever personal data leaves the European Union or the United Kingdom for a country without one, we rely on appropriate safeguards — the European Commission’s Standard Contractual Clauses or equivalent measures — so that it keeps an equivalent level of protection wherever it is handled. Providers we rely on in the United States are certified under the EU–US Data Privacy Framework or covered by the same safeguards. You may ask us for a copy of these safeguards by writing to legal@mcllrealestate.com.

We keep personal data only for as long as we need it.

• Enquiries and lead records. Up to three years from your last contact with us, after which they are archived or deleted.

• Analytics data. Up to thirty days.

• Consent and audit records. Up to two years, as proof of consent and for security.

We may keep certain records for longer where the law requires it.

Under the PDPA and the GDPR, you have rights over your personal data. You may ask us to:

• Access your personal data and obtain a copy of it.

• Rectify data that is inaccurate or incomplete.

• Erase your data, where we have no overriding reason to keep it.

• Restrict or object to our use of your data, including use based on legitimate interest.

• Withdraw consent at any time, where we rely on it.

• Receive your data in a structured, commonly used, machine-readable format, or have it sent to another provider.

To exercise any of these rights, use the request form on this page, or write to legal@mcllrealestate.com. We may need to verify your identity, and we will respond within the time the law allows, within thirty days wherever possible.

If you believe we have not handled your data properly, you may lodge a complaint with the Office of the Personal Data Protection Committee in Thailand or, if you are in the European Union, with your local supervisory authority. We would welcome the chance to put things right first.

The Firm is based in Thailand and serves clients worldwide. We apply the standards in this policy to every visitor, wherever you are. If you are located in a country with its own data-protection law, you may have additional rights under that law; write to legal@mcllrealestate.com and we will help where we can.

We protect the site and your data with measures suited to the risk, including encryption in transit, access controls, rate limiting, and the Turnstile check that guards our forms against automated abuse. No method of transmission or storage is ever entirely secure, but we work to keep the risk low.

The site is intended for adults. We do not knowingly collect personal data from children. If you believe a child has given us personal data, write to legal@mcllrealestate.com and we will delete it.

We use cookies and similar technologies as set out in our Cookie Policy, which explains the categories we use and how to manage your choices.

We may update this policy from time to time. The date of the most recent revision is shown at the top of this page. Where a change is significant, we will make it prominent on the site.

For any question about this policy, or to exercise your rights, write to the Firm at legal@mcllrealestate.com, or by post to MCLL ASIA CO., LTD., 142 Two Pacific Place Building, Rooms 1406–1407, 14th Floor, Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand.